Shipping
We offer flat rate shipping of $39.95 on all our orders for individual cheeses.
Delivery method is based on shipping address and time of year to ensure flawlessly fresh cheese. The ice pack(s) we put in the box when it ships is to protect the cheese from the shock of fluctuating temperatures during transit and can be mostly or completely melted when they arrive having done their job during transit.
There may be an additional charge for shipments to post office boxes, Alaska, Arizona, California, Florida, Hawaii, Nevada, New Jersey, New York, Oregon, Washington and foreign countries. In hot weather we take extra measures to insure our cheese is cool and in perfect condition when you receive it. Summer shipping may include a surcharge to ensure proper temperatures upon arrival. When temperatures reach 90 degrees we will charge a $10 surcharge as long as temperatures are 90 degrees or higher.
Our shipping days are Monday through Wednesday. Orders placed after 2pm (central) on Wednesday will be shipped the following Monday.
Since UPS requires a signature to release a package, we ship all residential packages with a signature release. This allows for the package to be left at the delivery address without a signature. We find this provides greater flexibility for you to receive our products.
GREAT TIPS FROM THE BBB to avoid delivery thieves.
Track your packages: Follow shipments from the seller to your front door with online, text message or phone call tracking offered through the delivery company. Sign up for alerts to be notified of delays or exceptions and when the package has been delivered.
Be available for delivery: Track packages and arrange to be available during estimated delivery times, have a trusted friend or neighbor pick up the packages in a timely manner after delivery or ship to your work address (pending company approval). Package delivery thieves have been known to follow delivery trucks around town, stealing packages immediately after delivery. If you can't arrange for pickup shortly after delivery, keep reading for alternative safe delivery tips!
Request a signature: This package delivery feature will likely come with a fee, but without a recipient's signature, the delivery service won't be able to leave a package exposed on a doorstep.
Personalize delivery: Schedule a certain day and/or time for your package delivery, including evenings and weekends or provide specific instructions on where a package should be placed to keep the delivery hidden from public view. Consumers can also request a package be held at a delivery center or shipped to a retailer's nearest store location for in-person pickup. Fees for personalization do vary by delivery service.
Use your credit card: When making purchases online, use your credit card rather than a debit card or another form of payment. Credit card companies are more likely to offer refunds in the event of theft.
Insure valuable items: Purchase delivery insurance to protect merchandise against loss or damage. Contact your local police department if you do become a victim of package theft.
Consumers waiting on presents to arrive should also be aware of fake package delivery emails claiming there is an issue with your latest purchase. Attachments and links associated with these phishing scams likely contain a virus and are designed to steal shoppers' personal and financial information.
Access the links below on the FAQ's on both UPS and FEDEX companies. Both are great websites and all you need to know when receiving and sending a package.
- See more at: http://www.bbb.org/blog/2014/12/shipping.........
http://theupsstore.ca/customer-service/f......... UPS - FAQ on delivery and sending
http://www.fedex.com/be/contact/faq.html......... FEDEX - FAQ on delivery and sending
